All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept only payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
United States shipping can take up to 5 business days.
Canada shipping could take up to 10 business days. Please note that availability to Canadian customers begins August 1, 202
Shipping is free! All are our orders are expressed shipped with no cost to you!
As of right now we do not ship to Alaska, Hawaii, Puerto Rico and other U.S. territories, but we are working on it!
Absolutely! Our fellow Canadians can begin ordeing August 19, 202
Unfortunately we do not ship outside the United States and Canada at this time.
Once your order has shipped, you’ll receive an email notification that includes a tracking number for the package. You can follow your order’s progress by using that number on the selected carrier’s website.
Warranty & Repair
Yes! Baltoro offers lifetime warranty provides against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect.
It does not cover improper use, or regular wear and tear. You can learn more about our warranty here: Baltoro Lifetime Warranty.
Warranty comes with all products at no extra cost!
Returns & Refunds
Yes, we offer full and partial refunds for up to 90 days!
Please enquire for more information about our Refund policy.
A refund request can be submitted within a 90 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case whenthe packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
Baltoro will cover the shipping costs as long as it includes its original packaging!
If you'd like to return equipment purchased from Baltoro, please email our customer service team at customerservice@baltoro.com
